Why is my video thumbnail a black screen?

If your video thumbnail on PostBeyond is a black screen, it is because the first frame of your video is a black screen. We do not currently support the capability to upload custom thumbnails for video posts. We create the thumbnail with the first frame from the video, just like LinkedIn and Twitter. Facebook allows for custom thumbnails, but we do not support this functionality at the moment.

How do I change my video thumbnail?

If you would like to change your video thumbnail, you will need to ensure the first frame of your video is your desired thumbnail. You can use a video editing software to change the first frame of your video to the thumbnail you want.

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Have questions? Contact us support@postbeyond.com

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