Why Can't I See My Share on the Mobile App?

Due to sudden changes to Facebook & Twitter's policies regarding how things are shared on those networks, we've had to remove the ability to 'Quick Share' posts with the pre-populated content created by administrators. As part of the quick-fix for this issue, while we work on a long-term change to how we share from the mobile app, we have had to change the way users share to Facebook and Twitter. Instead of sharing from the app, we now reroute you to the Facebook and Twitter apps and you share natively through there directly to your Facebook and Twitter. This affects sharing via the mobile apps in the following ways:

1. Users cannot see on a post whether they have shared it to Facebook or Twitter.

2. If users do not have the Facebook or Twitter app they will not be able to share to that particular network.

3. These shares will not appear on the timeline.

4. Users will not get leaderboard points for these shares. 

Again, this is just a temporary solution to allow sharing to continue on mobile while we complete our updated sharing functionality. If you have any further questions, please don't hesitate to reach out to our support team at support@postbeyond.com or by filling out the support request form here: https://help.postbeyond.com/hc/en-us/requests/new 

 

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